Warehouse Operations Manager

The role 

The Warehouse Operations Manager oversees all regional logistics and warehouse operations supporting data center infrastructure, for our locations in region. This role manages multiple Logistics Team Leads and ensures consistency, scalability, and compliance of logistics processes across sites. The manager owns strategic planning, vendor relations, operational performance, and continuous improvement of logistics systems to support business growth and global expansion.

Key Responsibilities:

Strategic & Operational Leadership 

• Define logistics strategy and ensure alignment with data center expansion and company objectives.
• Establish regional logistics policies, standards, and SOPs.
• Coordinate site-level execution via Logistics Team Leads and ensure operational excellence.
• Analyze performance metrics to identify inefficiencies and drive improvements.
• Manage logistics budgeting, cost optimization, and capacity planning.

People & Performance Management

• Lead and mentor multiple Team Leads and warehouse supervisors.
• Oversee team structure, hiring, training, and succession planning.
• Conduct regular performance reviews, set KPIs, and monitor achievement across sites.
• Foster collaboration, accountability, and professional growth within the team.

Process & System Optimization

• Drive automation and digitalization of warehouse and logistics processes (ERP, WMS, BI tools).
• Standardize reporting and performance dashboards across all locations.
• Implement best practices for inventory accuracy, asset traceability, and shipment management.
• Introduce continuous improvement initiatives to enhance efficiency and reduce operational risk.

Stakeholder & Partner Management

• Act as the primary logistics escalation point for Engineering, Procurement, Finance, and Operations teams.
• Manage relationships with freight forwarders, warehouse providers, and customs agents.
• Align logistics strategies with compliance, export control, and safety requirements.
• Provide strategic reporting to senior management on logistics performance, risks, and initiatives.

Risk & Compliance Management

• Develop and enforce standards for safe equipment handling, security, and incident prevention.
• Oversee audit readiness for SOX, ISO, or internal compliance requirements.
• Lead root-cause analyses for logistics failures or losses and ensure preventive actions.
• Mitigate operational and supply chain risks related to multi-site operations and vendor dependencies.

Key Performance Indicators (KPIs): 

• Regional on-time delivery rate
• Inventory accuracy across all sites
• Team retention and engagement
• Process standardization and automation impact
• Compliance audit results

Qualifications: 

• 5+ years of experience in logistics, supply chain, or data center operations.
• Proven track record of managing multi-site logistics teams.
• Strong analytical and leadership skills.
• Understanding of ERP/WMS systems and international shipping processes.
• Advanced communication and cross-functional collaboration abilities.

Expectations:  

Autonomy: Full accountability for logistics strategy and operational execution across assigned region(s).

Impact: Direct influence on project delivery timelines, cost efficiency, and hardware availability.

Leadership: Manages multiple teams and logistics leads; ensures development and scalability of the function.

Strategy: Builds the long-term logistics capability to support company expansion and global footprint.

Travel: Regular business trips to warehouse and data center locations.

Work mode: Regular presence at key logistics sites.