Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.

We are seeking a dedicated and proactive Technical Support Specialist to join our team in Pittsburgh. The ideal candidate will have a strong aptitude for customer interaction, excellent problem-solving skills, and a commitment to ensuring customer satisfaction.

Key Responsibilities:

Respond, resolve and support external or internal customer issues. Investigates, analyzes, and solves customer technical or operational issues. Requires knowledge of Agility’s products and services.
Provide outstanding customer support via phone, email, and other communication channels.
Assist customers with troubleshooting technical issues related to our robotics products and services.
Work closely with our engineering and technical teams to resolve complex customer inquiries in a timely manner.
Document and track customer interactions and issue resolutions using our ticketing system.
Collaborate with cross-functional teams to identify recurring issues and implement long-term solutions.
Follow up with customers to ensure that their issues have been fully resolved and that they are satisfied with the outcome.
Proactively identify opportunities to improve our products and services based on customer feedback.

Qualifications:

Bachelor's degree or equivalent experience preferred.
Strong interpersonal and communication skills, with the ability to effectively interact with customers of all technical backgrounds.
Excellent problem-solving abilities and a proactive approach to issue resolution.
Exceptional attention to detail and organizational skills.
Ability to work independently and prioritize tasks in a fast-paced environment.
Previous experience in customer support or a related field is a plus, but not required.
Passion for robotics and technology is highly desirable.

This a hybrid position based out of one of our Pittsburgh, PA office.

The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: job-related knowledge, skills, and experience. Agility Robotics is a multi-state employer and this salary range may not reflect positions who work in other locations. These ranges may be modified in the future.

Anticipated Base Sa