AI Operations Specialist

SLSQ327R184

Job Overview

We are reimagining GTM at Databricks and are seeking an AI Operations Specialist to support the operational execution of AI agent deployments across APJ. You'll assist with QA, enablement, and performance monitoring, working under the guidance of the AI Ops Manager and supporting technical teams to ensure AI agents deliver business value in the region.

The ideal candidate brings operational experience, emerging technical skills, eagerness to learn, and enthusiasm for AI-powered solutions.

Key Responsibilities:

The AI Ops Specialist will support day-to-day operations of AI agent implementations:

• Operational Execution: Support daily operations of AI agents, including basic system monitoring, logging issues, and escalating to appropriate team members when needed.
• Documentation Support: Help maintain SOPs and process documentation. Contribute to updates and ensure materials remain current and accessible.
• QA & Testing Support: Assist with UAT/QA activities, execute test cases, log findings, and support data validation tasks under guidance from senior team members.
• Regional Coordination: Coordinate with APJ sales, marketing, and IT teams to support integration activities and gather feedback on AI tool adoption.
• Enablement Materials: Create and update training guides, FAQs, and quick reference materials. Assist with training session delivery and respond to user questions.
• Performance Tracking: Monitor AI system metrics using existing dashboards and reports. Surface anomalies or trends to the broader team for investigation.
• Data & Reporting: Support KPI tracking and reporting activities. Help compile data for business reviews and contribute basic insights.

What We Look For:

• Experience: Minimum of 2–3 years in sales operations, customer success, or related field. Exposure to CRM platforms or sales tools is preferred.
• Technical Aptitude: Basic understanding of data and reporting concepts. Willingness to learn technical tools and systems. Familiarity with Excel, Google Sheets, or basic data analysis is helpful.
• Execution Focus: Strong organizational skills with attention to detail. Ability to follow established processes and escalate when needed.
• Collaborative Mindset: Team player who works well with cross-functional partners. Comfortable asking questions and seeking guidance.
• Communication: Clear verbal and written communication. Ability to document processes and create straightforward training materials.
• Learning Orientation: Eager to develop new skills and grow technical capabilities. Curiosity about AI and automation technologies.
• Adaptability: Comfortable with change and evolving priorities. Openness to learning low-code/no-code platforms and adapting to new tools.

This role is a great entry point to AI operations and GTM transformation. If you are detail-oriented with a passion for learning and technology, we encourage you to apply.