Role Details

Location

London

Salary (est. USD)

~$99K - $156K (est. USD)

Estimated based on role seniority, company stage (Public), and industry benchmarks. Actual compensation may vary.

How is this calculated?

Seniority band Manager

Domain premium Support / CS (−25%)

Base range $90K – $142K

Stage adjustment Public (+10%)

Adjusted range $99K – $156K

Based on Web3 & AI industry compensation data. Seniority is inferred from role title keywords. Company stage affects ranges: early-stage (−15%), late-stage/public (+10%).

Department

Hardware Infrastructure

Type

Full-time

Vertical

AI Infrastructure

Posted

2 days ago

Hiring Manager

Best Guess

Job Description

Why work at Nebius
Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.

Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.

Overview

The Data Center IT Support Manager oversees daily technical support operations within the data center. This role manages the ticket queue, assigns work to on-site technicians, and ensures timely resolution of IT and infrastructure-related issues while maintaining service levels and operational stability.

Key Responsibilities

Manage and prioritize the data center ticket queue, ensuring SLA compliance
Assign and coordinate work for data center technicians based on urgency and skillset
Oversee hands-on support activities including rack-and-stack, server hardware support, cabling, and remote hands tasks
Coordinate with facilities teams on power, cooling, and other mechanical or electrical-related issues
Act as the on-site coordination point during incidents and outages
Ensure adherence to operational procedures, safety standards, and change management processes
Maintain accurate ticketing, documentation, and basic operational reporting

Qualifications

Experience in a data center or mission-critical IT environment
Prior experience leading or coordinating technical support teams
Familiarity with server, rack, and network hardware
Experience with ticketing systems (e.g., ServiceNow, Jira)
Strong organizational, prioritization, and communication skills

Working Conditions

On-site data center role
May require after-hours or on-call support

What we offer

Competitive salary and comprehensive benefits package.
Opportunities for professional growth within Nebius.
Flexible working arrangements.
A dynamic and collaborative work environment that values initiative and innovation.

We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!