Role Details

Location

Dallas, Texas

Salary (est. USD)

~$140K - $220K (est. USD)

Estimated based on role seniority, company stage (Series F), and industry benchmarks. Actual compensation may vary.

How is this calculated?

Seniority band Senior / Lead

Base range $140K – $220K

Based on Web3 & AI industry compensation data. Seniority is inferred from role title keywords. Company stage affects ranges: early-stage (−15%), late-stage/public (+10%).

Department

Customer Operations

Type

Full-time

Vertical

Robotics

Posted

1 week ago

Hiring Manager

Best Guess

Job Description

Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Job Description:

The Senior Manager of V-BAT (UAS) Product Fulfillment will lead a high-performing team responsible for the end-to-end fulfillment of V-BAT and associated systems. This critical role drives the seamless delivery of finished goods, final vehicle configuration validation, sales order execution, factory acceptance procedures and inventory administration to meet customer commitments and support business growth in the dynamic unmanned aviation sector.

What you'll do:

Lead a high-performing fulfillment organization responsible for delivering properly configured V-BAT hardware in standardized, customer-ready pack-ups to external customers, ensuring consistency, reliability, and exceptional service.

Provide strategic oversight of external customer finished goods inventory control, sales order fulfillment, optimizing availability, minimizing risks, and supporting business growth through customer satisfaction.

Partner closely with Production, Quality, Engineering, Maintenance, and other cross-functional teams to drive product conformance to rigorous standards, resolve issues proactively, and maintain the highest levels of quality and compliance.

Spearhead multiple concurrent projects and initiatives, prioritizing resources, managing timelines, and delivering results in a fast-paced, dynamic environment.

Design and implement scalable, repeatable processes and systems to consistently exceed customer service standards while accommodating the demands of a rapidly expanding business.

Champion continuous improvement efforts across delivery performance, product quality, conformance, and overall customer experience, leveraging lean principles, metrics-driven analysis, and innovative solutions to enhance efficiency and delight customers.

Conduct and lead Sales Order Factory Acceptance operations, including on-site inventories and demonstrations with external customers present, to validate configurations, secure acceptance, and strengthen customer relationships.

Recruit, mentor, and develop direct reports, fostering a high-accountability culture focused on professional growth, teamwork, and operational excellence.

Required qualifications:

Bachelor’s degree with a minimum of 5 years of related professional experience

Proven project and/or program management experience, including successfully managing schedules, budgets, resources, and multidisciplinary/cross-functional teams

Demonstrated experience in aviation or aerospace product delivery, with strong ability to coordinate complex work across multiple departments and stakeholders

Advanced proficiency and excellent skills using the Microsoft Office Suite (e.g., Excel, PowerPoint, Word, Project) for reporting, analysis, and communication

Strong leadership capabilities, including excellent time management, organization, team management, and the ability to motivate and develop high-performing teams

Proven ability to independently lead and run complex projects or programs consisting of multiple interrelated initiatives in a largely self-directed manner

Outstanding verbal and written communication skills, with the ability to clearly articulate ideas, influence stakeholders, and prepare professional documentation

A strong track record of hard work, reliability, trustworthiness as a teammate, holding self and others to high standards of excellence, and demonstrating kindness and respect toward colleagues

Preferred qualifications:

Previous leadership experience with a military maintenance organization

Experience in the field of Aviation or Unmanned Aerial Systems (UAS)

#LI-JM1

#LE

Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.