Hiring Manager

Best Guess

Job Description

P-1558

We are looking for a strong Support Operations Leader, who will serve as the operational leader and strategic partner for the Bangalore support team. You will own critical support operations workflows and rhythms, strengthen coverage across priority support motions, and partner closely with cross-functional teams to improve how support operates at scale.

An ideal candidate for this role will be a hands-on operational leader with a strong product operations mindset. The candidate will own core support operations rhythms, including shift scheduling, coverage planning, workflow clarity, and operating cadences, while driving cross-functional alignment across Support, Product, Engineering, and R&D Ops to improve team effectiveness and close operational gaps.

This person should be comfortable organizing ambiguity, bringing structure to fast-moving environments, and translating strategy into clear execution. They will act as the trusted day-to-day partner for the support team, help bridge communication and execution gaps across regions, and drive process maturity that measurably improves support readiness and team effectiveness.

The impact you will have:

Own support shift scheduling and coverage planning to ensure the Bangalore team has consistent, effective operational support across priority workflows
Identify, prioritize, and close support coverage gaps across teams, regions, and operating hours, and drive clear action plans with leadership
Act as the day-to-day operational leader and partner for the Bangalore support team, helping translate team priorities into execution
Establish, scale, and continuously improve core support processes, operating cadences, and team workflows
Partner closely with Support, Product, Engineering, and R&D Ops to drive cross-functional alignment on support workflows, role clarity, playbooks, and execution priorities
Organize and drive key operational workstreams for the team, anticipating roadblocks, tracking dependencies, and keeping work moving through ambiguity
Use AI tools (Claude Code, Glean, Databricks AI assistants, ChatGPT) every day to scale your own throughput - briefing prep, ticket triage, draft comms, root cause exploration, repetitive ops workflows
Surface recurring operational friction and support pain points, then work cross-functionally to drive durable fixes instead of one-off workarounds
Help bridge communication, decision-making, and execution gaps between the Bangalore support team and partner teams in other regions
Bring a strong product operations lens to support operations by combining process rigor, stakeholder management, and clear operational judgment

What we look for:

10 to 15+ years of experience in product operations, support operations, program management, or a similar cross-functional operational leadership role
Experience managing or influencing support operations, workforce planning, shift coverage, or service delivery models
Strong cross-functional leadership, with a track record of partnering effectively with Support, Product, Engineering, and Operations teams
Excellent and proven ability to manage multiple cross-functional projects with competing priorities.
Advanced level of working knowledge of the Google Suite of products (ability to create executive updates, MBR, QBR decks, etc.).
AI-first working style. You already use Claude Code, ChatGPT, Cursor, Glean, NotebookLM, or similar in your current role, and can give concrete examples of how it's changed the quality of your output, not just your speed
Experience establishing or improving processes, operating cadences, workflows, tooling, or role clarity in support or operations environments
Ability to create clarity from ambiguity, structure loosely defined problems, and independently drive issues to closure
Strong judgment, ownership, and a bias for action; someone who rolls up their sleeves and brings plans to life
Analytical enough to identify patterns and operational gaps, but fundamentally oriented toward execution, operational leadership, and business impact

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.