Head of Customer Solutions

About the Role at RobCo

At RobCo, we develop AI-powered robotic systems that make industrial processes more autonomous, efficient, and scalable. Our Autonomous Manufacturing Platform combines modular industrial hardware with physical AI, enabling rapid deployment and continuous optimization in real production environments.

With locations in Munich, San Francisco, and Austin, and backed by leading investors such as Lightspeed, Lingotto Innovation, and Sequoia, we are working to redefine industrial automation.

To achieve this, we are looking for an ambitious Head of Customer Solutions - US to help us establish RobCo as leading provider of automation solutions.

You build a high-performing, customer-centric, and operationally excellent team that brings RobCo’s technology to life reliably, professionally, and at scale. You’ll hire and develop a team of Solutions Engineers, Field Technicians and Technical Program Managers, set a high bar for execution, and establish the processes, routines, and culture that will define our customer experience in the US.

You love technology, take ownership naturally, and are motivated by seeing real products come alive with customers. You have the leadership maturity to inspire a team, the operational discipline to deliver consistently, and an entrepreneurial mindset that thrives in environments where structure needs to be created and shaped thoughtfully.

You will be the operational force multiplier for RobCo in the US, trusted by customers, relied upon by your team, and seen as a key partner by our global engineering, product, and sales organizations.

Your Responsibilities

• Directly lead, coach, and develop a team of Field Solutions Engineers, Technicians and Technical Program Managers, responsible for the deployment and integration of RobCo’s robotic automation systems.

• Foster a culture of accountability, openness, and high performance; set clear expectations, provide regular feedback, and support individual growth.

• Identify and mentor future team leads as the organization scales.

• Ensure your team delivers consistent, high-quality customer outcomes: on time, every time.

• Team resource planning, project assignments, and deployment scheduling in collaboration with Technical Program Managers.

• Drive continuous improvement in all aspects of field execution: safety, process, documentation, and customer communication.

• Proactively identify and resolve bottlenecks, recurring field issues, or skills gaps.

• Act as an escalation point for deployment issues and complex customer situations, balancing commercial, technical, and relationship needs.

• Ensure the field team communicates effectively with customers, translating technical complexity into practical action and building trust.

• Champion a customer-first mindset while holding the team to robust technical and process standards.

• Work closely with Product Engineering, Customer Value Engineering and Sales to close feedback loops between the field and the rest of RobCo globally.

• Standardize and continuously improve team routines: onboarding, training, documentation, and field support tools.

• Contribute to the development and refinement of processes and best practices as we scale across new regions and products.

We're looking for someone who has:

• Demonstrated leadership experience in a technical, customer-facing environment (e.g., machinery, automation, industrial engineering, or similar).

• Proven ability to develop and lead diverse teams, including engineers and technicians, ideally in a fast-pace scale-up or transformation context.

• Strong operational and problem-solving mindset: you see around corners, act proactively, and thrive in high-change environments.

• Ability to structure, document, and drive repeatable processes without sacrificing flexibility or customer focus.

• Exceptional communication skills: you coach technical staff to be clear, pragmatic, and customer-oriented.

• Relentless about safety, quality, and professionalism.

• Willingness to travel as needed to support customers and team members on site across the US.

Why join RobCo?

• Develop modular, software-defined robotics solutions with us that set new standards in automation.

• Help us build robots equipped with state-of-the-art AI that perceive their environment, analyze data, and make intelligent decisions in real time.

• As part of a very dynamic and fast-growing scale-up, you will take on responsibility from day one, drive your own projects, and see the direct impact of your work.

• Flat hierarchies, open communication, and regular 360° feedback enable fast decisions and support your professional and personal development.

• Competitive compensation and benefits package - including medical, dental, and vision coverage, plus a 401(k) plan.

• Unlimited paid time off incl. major holidays.

• Company-sponsored onboarding and team offsites in Germany.

About RobCo

RobCo was founded in late 2020 in Munich and develops AI-powered robotic systems that bring learning and autonomy to industrial processes. The Autonomous Manufacturing Platform combines modular industrial hardware with a software architecture for physical AI, enabling rapid implementation, continuous optimization, and application-specific performance.

Through a Robotics-as-a-Service model, RobCo helps industrial companies automate manual tasks while reducing operational complexity and risk. The company covers a wide range of industrial applications, including machine tending, palletizing, dispensing, and welding.

RobCo operates in Europe and the USA, with locations in Munich, San Francisco, and Austin. The company is backed by leading global investors, including Lightspeed, Lingotto Innovation, and Sequoia.

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

At RobCo, applicants are selected regardless of ethnic origin, religion, gender, age, disability, or sexual orientation. All decisions throughout the recruitment process are based solely on applicants’ qualifications, skills, knowledge, and experience, as well as relevant business requirements.