Hiring Manager

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Job Description

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose

At Bitso, reliability isn’t an afterthought — it’s a competitive advantage. As a Platform Engineer 2 focused on Incident Management, you’ll own the full incident lifecycle: from active response during live incidents, to driving postmortems, building automation, and eliminating the root causes that create toil in the first place. You’ll be the person who asks “how do we make sure this never happens again?” — and then actually builds it. If you thrive under pressure, love automation, and want to make a measurable dent in how a high-scale crypto platform operates, this role was designed for you.

Reports To

Incident Management Manager

Who You Are

Proven ability to operate confidently in high-pressure incident scenarios, including communicating clearly with senior stakeholders and leadership while a production issue is live
Hands-on experience with Kubernetes — comfortable deploying, debugging, and navigating pod-level issues
Solid understanding of CI/CD pipelines and modern DevOps practices
Software development background in any language; ability to read, write, and debug code is essential (Python or Java experience is a plus)
Strong automation mindset: you identify repetitive toil and your first instinct is to eliminate it, not absorb it
Experience building or working with AI agents or LLM-based workflows is highly desirable — it’s where we’re investing now
Strong interpersonal and written communication skills
Self-directed learner who doesn’t need a fully defined path to start contributing
Fintech or crypto industry background is a plus — familiarity with the domain vocabulary accelerates onboarding and incident triage

What You Will Do

- Own and execute on-call shifts end-to-end: acknowledge pages within SLA, declare incidents, assign roles, maintain comms cadence, and drive to resolution
- Lead incident postmortems for Sev1 and Sev2 events — schedule them, facilitate them, and ensure action items have owners and due dates
- Identify patterns across incidents and propose systemic fixes: runbook improvements, alerting tuning, platform hardening, and process changes
- Build and extend internal automation and tooling, including AI-assisted incident response workflows, to reduce manual toil and accelerate detection and resolution
- Contribute to and improve the observability ecosystem — dashboards, alert configurations, and early-warning signals across Bitso’s platform
- Participate in change and maintenance management processes, applying risk criteria to reduce deployment-related incidents
- Collaborate with engineering squads across the company to surface platform risks and drive preventive action before incidents occur
- Keep incident tooling, runbooks, and severity criteria accurate, current, and useful for the broader engineering org

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

#LI-Remote

Who We Are

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

When we hire people for our team, we specifically test for the following traits in addition to our cultural values:

Mission-Driven: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges
High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.

Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.
Self-Management: We look for individuals who can independently manage their work, career, and professional development.

Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

Me Time program, including unlimited paid time off.
Remote-first work environment.
Employee Stock Option program.
Zero trading fees through our Bitso Alpha app.
Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
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About Bitso

Leading crypto exchange in Latin America with 8M+ users across Mexico, Brazil, Colombia, and Argentina. First bitcoin exchange in Mexico (2014). Processes 95%+ of Mexico-US crypto remittances. Raised $250M Series C.

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